If the fixes below don’t work or if your car isn’t on the list, you’ve got other options, says Michael Crossen, Consumer Reports’ mechanic and longtime master technician. Below, you’ll find detailed instructions for resetting recent infotainment systems in most vehicles from major brands. Then the experts at Consumer Reports’ Auto Test Center put their fixes to the test on our own fleet of test vehicles. ![]() We asked automakers to share the instructions they give their own dealerships and service technicians for resetting frozen infotainment systems. Older Uconnect systems (model year 2016 and earlier) do not support Apple CarPlay or Android. Select Uconnect 4 systems (those with a 7-inch, 8.4-inch or 12-inch touchscreen) also include Apple CarPlay support or Android Auto integration. You can do it yourself-and we’ll show you how. Looking for a map update for your Uconnect ® system Click here to be directed to the web store. If your vehicle has a Uconnect 5 system, Apple CarPlay support or Android Auto integration is included. Kind of like hitting Ctrl-Alt-Delete or selecting “Force Quit” on a computer, a reboot or reset can stop your car’s infotainment system from acting up or even return it to factory default settings. ![]() But occasionally, the fix requires resetting or rebooting your car’s infotainment system. Sometimes fixing the problem can be as simple as unplugging your phone from the USB port and plugging it back in, or turning the car on and off again.
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